Assessor Resource

MSS405045
Manage relationships with non-customer external organisations

Assessment tool

Version 1.0
Issue Date: May 2024


You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Consult with internal stakeholders to clarify own organisation’s reason for contact with external organisation 
Gather information on extent of past contact and positive or negative outcomes for own and external organisation 
Determine potential mutual benefits from relationship with external organisation and confirm with internal stakeholders 
Gather and analyse information to determine breadth, depth and complexity of external organisations’ expectations 
Discuss expectations, areas of mutual interest and capacity to contribute with internal stakeholders and external representatives 
Monitor relationship to identify value contributions 
Identify muda (waste) arising from relationship 
Classify identified muda (waste) into necessary or unnecessary 
Determine and implement changes to relationship to support achievement of expectations and to reduce muda (waste) 
Set key performance indicators (KPIs) for future relationship 
Evaluate performance against KPIs to determine whether to continue relationship 
Measure current performance of relationship against expectations and KPIs 
Develop systems to enhance mutual benefit and value contributions from relationship 
Develop systems to minimise and control necessary muda (waste) without causing harm 
Eliminate unnecessary muda (waste) without causing harm 
Monitor KPIs to determine future strategy for relationship 
Manage relationship, or terminate it, in a manner which enhances organisation 
Communicate, according to confidentiality requirements and communication protocols, to promote engagement with and participation in relationship 

Forms

Assessment Cover Sheet

MSS405045 - Manage relationships with non-customer external organisations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSS405045 - Manage relationships with non-customer external organisations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: